Jackery Explorer fault codes: which subsystem each code points at
Code names and descriptions as printed in Jackery user manuals (Explorer 600 / 1000 Pro / 1500 / 2000 Pro / 3000 Pro).
COMMUNICATION
Data-link faults between boards
F0
BMS data communication error
F1
Inverter data communication error
F2
DC input data communication error
Manual action: restart the unit. If it returns, contact support.
BATTERY / BMS
Cell and pack-level protection
F3
BMS or battery failure
F4
Battery overvoltage
F5
Battery undervoltage
Manual action: restart; F4 discharge to clear; F5 charge to clear.
INVERTER / AC OUTPUT
Surge, overload and thermal trips
F6
Inverter failure
AC overcurrent / overload / short circuit, grid input out
of range, inverter over-temperature, insulation fault
Manual action: unload, cool, restart.
DC INPUT / DC OUTPUT
Solar (PV) input and 12 V / USB rails
F7
DC charging module (PV) failure
F8
Charge/discharge overcurrent or short
F9
DC output overcurrent / USB short
F7: check PV Voc (60 V max). F9: unplug 12 V / USB load.
HomePower 3600 Plus adds three codes not used on Explorer units: FA (parallel AC output), FC (battery-pack
communication), FE (contact support). Codes are model-specific - confirm against the manual for your unit.